Shipping Policy

Overview

Every order at The Label Archive is carefully prepared and shipped by our fulfillment partner. We work with trusted international courier services to ensure your order arrives safely and efficiently.

At present, we deliver exclusively to customers within South Africa.

Order Processing

Orders are typically processed within 24–48 business hours after payment has been confirmed.

Please note that orders are not processed, dispatched, or delivered on weekends or public holidays. During busy periods or holidays, processing times may be slightly longer.

If an unexpected delay occurs, we will contact you using the email address provided with your order.

Delivery Times

Estimated delivery times after dispatch are:

Destination	Estimated Delivery
South Africa	6–12 days

Delivery estimates are provided as guidance only and may vary depending on customs processing and courier service.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the items in your order.

Any applicable shipping charges will be clearly displayed before payment is completed.

Customs & Import Duties

Orders are shipped internationally and may be subject to customs clearance, import duties, or local taxes on arrival in South Africa. Unless otherwise stated at checkout, the recipient is responsible for any such charges.

The Label Archive is not responsible for customs delays outside the control of our courier partners.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

You can use this tracking information to monitor your parcel throughout its journey.

Couriers

Orders are shipped using carefully selected international courier partners to provide reliable and secure delivery.

The courier used may vary depending on the most efficient shipping route available.

Delivery Delays

While we always aim to meet the estimated delivery times, delays can occasionally occur due to customs procedures, weather conditions, courier disruptions, or public holidays.

Neither The Label Archive nor our fulfillment partners can guarantee delivery dates under these circumstances.

Damaged Parcels

If your parcel arrives visibly damaged, please notify the courier where possible and contact us within 48 hours of delivery.

To help us investigate your claim, please include photographs of:

• the external packaging
• the shipping label
• the damaged item(s)

We will work with the courier and our fulfillment partner to resolve the issue as quickly as possible.

Incorrect Shipping Information

Customers are responsible for ensuring that the shipping address provided during checkout is accurate and complete.

The Label Archive cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information.

Contact

If you have any questions regarding your shipment, please contact us at: support@thelabelarchive.com

We are always happy to assist.